Why is your company implementing ITIL processes? What is the vision for the implementation?
Without a clear vision, any strategy implemented will only have mediocre success. After all, if you don’t know where you are going, how can you develop a strategy to get there? How can you achieve the expected result for your ITIL implementation if you have no idea of what was envisioned at the onset of the project?
Let’s take a step back to maximize your opportunity for success. Was the vision defined and shared? If not, consider what you want to achieve from the project. What is the value proposition? I’m sure the organization has some very smart people working in IT. Engage members of the team along with the Project Sponsor in defining the vision. Why would they implement ITIL processes? What results do they expect?
Once the team members have defined a vision, solidify the vision with senior leaders. Their agreement with the vision is critical to success. Most likely, this group initially sponsored the project. Do they agree with the vision defined by the team? Fine tune the vision based on their input and circle back with team members regarding any changes.
Defining the vision for your ITIL implementation is the first step toward success. Engaging team members in vision development and garnering a shared vision will ultimately improve cultural acceptance and adoption of the changes to come.
This blog makes it sound easy, figure out what you want; engage your team; and garner support for the vision. It isn’t easy. Let’s face it – all of the possibilities can give you a headache.
Consider having a trained facilitator walk you and your team through developing your vision as well as the high level strategy for the ITIL initiative. A third party can provide a proven structure for success and they can be an unbiased voice providing best/common practice guidance when needed.
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