IT transformation is a popular phrase being used by tool vendors, consultants, etc. It appears in Gartner and Corporate Executive Board research.
What does it actually mean? Most likely, answers would vary across industries and vendors but the basic premise would be fairly consistent.
Webster’s dictionary defines the term "transformation" as the act or process of transforming; the state of being transformed; or a change in form, appearance, nature, or character.
Many information technology organizations are attempting to “transform” into true business partners. To do so means they must change the age old model of providing servers, networking, and applications. The model must evolve to providing services that support the end to end business process.
True transformation requires more than implementing best practice frameworks. It requires a consultative approach and a focus on information technology and business integration which allows for IT to support and shape business strategy. In order to optimize the technology investments, IT shifts from a reactive, order taking department to that of a “value center” providing consultative guidance on using technology to meet the needs of the overall business. The Information Technology team looks for the best value in providing services recognizing that internal IT may not always be the low cost, high value option.
IT transformation at the most foundational level is about becoming or "transforming" into a true business partner.