Written By: Pamela Erskine
What is culture? It is the behaviors and beliefs of an organization which ultimately frame how the organization functions.
Consider your ITSM strategy. How does the organization accomplish the strategy? If your organization has a strong belief in the value of project management, there may be a formal project associated with initiatives and achieving the necessary strategic outcomes. If the individuals in the organization believe in the project management process, they will attend meetings, create plans to accomplish tasks, set due dates, etc. Individuals are exhibiting their belief in project management through their behaviors which clearly are supportive of the process.
Why do I care? The culture of the organization ultimately drives how the work gets done. It can work for the organization or it can work against the organization.
In the example noted above, if the people in the organization don’t believe in project management and this process is used to drive achieving the strategy, there will be some difficulty. The behaviors of the individuals will reflect their lack of buy in to the process. Issues such as missed deadlines, minimal reporting on progress, and a lack of attendance in meetings will create challenges in actually getting the work done.
Culture should be considered as part of your strategy. Plans to achieve your strategy should incorporate actions that are aligned with the existing culture. Ask yourself - How can you harness the intellect and the energy in the organization to make forward progress? The answer to this question will help you to determine how to go about achieving the desired outcomes.