Organizations don’t change but people can change the organization. Your staff and customers are critical to success. A recent survey indicated that 83% of organizations believe change resistance is inhibiting the organization from realizing the value of their ITSM initiative.
With technology changing rapidly, if an IT organization is unable to harness change and leverage it to the organization’s advantage, they will continue to struggle with customer and employee satisfaction. If organizations are to recognize the value of an ITSM related initiative, they must take steps to minimize change resistance.
What are the top 3 actions you can take to minimize change resistance?
At AdOPT, we are transformation consultants focused on strategy, process, and culture to increase effectiveness, improve efficiency, and optimize costs. We wrote the book on organizational change in IT. For more information about our Change Adoption course, vision and strategy development, or other services, contact us at email@example.com or by calling 520-591-2427.