Organizational shifts in IT such as adopting various good practices and building them into the organizational DNA are a slow process. They require culture change that often takes years to complete. Along the way the IT employees experience highs and lows often accompanied by periods of intense pressure to demonstrate forward momentum and resolve issues. In the midst of these changes, the IT organization must continue to be effective with the day to day operations associated with supporting their customers.
The relentless pace of change over a long period often creates change fatigue leaving employees feeling exhausted and wondering if it is all worthwhile yet the organization must continue to move forward to achieve their objectives and they must continue to support their customers effectively and efficiently. This scenario is tricky to manage. If change fatigue goes unmanaged, the organization faces several risks relating to employee retention and engagement which will ultimately have a negative effect on the transformation initiative.
Change during periods of IT transformation must be calibrated to account for both the goals and objectives of the organization and the culture. The development of strategic plans and subsequent projects as well as day to day operational management must consider how to revitalize fatigued staff throughout the entire transformation initiative.
To maximize the opportunity for success with an IT transformation, leaders must carefully observe the organization focusing not only on transformation and employee engagement metrics but other key indicators of change fatigue such an increase in attrition, a decrease in customer satisfaction, and the frequent reallocation of resources. Organizational change and project plans must be recalibrated throughout the initiative with the schedule and resource allocation being adjusted as necessary to allow for the IT department, key resources, and customers to take a break from the constant momentum of change to recognize and celebrate the progress to date.
At AdOPT, we are transformation consultants focused on strategy, process, and culture to increase effectiveness, improve efficiency, and optimize costs. We wrote the book on organizational change in IT. For more information about our ITSM Adoption workshop, vision and strategy development, or other services, contact us at firstname.lastname@example.org or by calling 520-591-2427.