The business case for IT divisions to adopt best practices should be based on the potential to achieve a greater efficiency, a higher level of effectiveness, or to optimize costs for the organization. If any one of these three goals are met, the businesses supported by IT will benefit as their ability to achieve their objectives is heightened.
Before you send the next IT staff member to the latest certification training or devote time and energy to creating a project or adoption plan for a best practice, ask the following questions:
Answering the four sets of questions above will provide the IT organization with a better view of the value of a best practice adoption effort. The answers provide a foundation that can be used as a springboard for determining the next steps.
Join our mailing list to ensure you don't miss another blog or important event!
At AdOPT, we are transformation consultants focused on strategy, innovation, process, and culture to increase effectiveness, improve efficiency, and optimize costs. Discover how a facilitated session on defining value can help you to understand your stakeholders perspective of the value IT is providing. Ask us to facilitate a value definition exercise with your team by emailing firstname.lastname@example.org or by calling 520-591-2427.
Organizations don’t change but people can change the organization. Your staff and customers are critical to success. A recent survey indicated that 83% of organizations believe change resistance is inhibiting the organization from realizing the value of their ITSM initiative.
With technology changing rapidly, if an IT organization is unable to harness change and leverage it to the organization’s advantage, they will continue to struggle with customer and employee satisfaction. If organizations are to recognize the value of an ITSM related initiative, they must take steps to minimize change resistance.
What are the top 3 actions you can take to minimize change resistance?
At AdOPT, we are transformation consultants focused on strategy, process, and culture to increase effectiveness, improve efficiency, and optimize costs. We wrote the book on organizational change in IT. For more information about our Change Adoption course, vision and strategy development, or other services, contact us at email@example.com or by calling 520-591-2427.