Many organizations undertake an ITIL initiative based on what they read in industry publications or based on what they hear from colleagues but they don’t really understand the framework or what they want to achieve by implementing ITIL.
Higher quality services, cost reductions, alignment with the business priorities, value to the business, increased efficiency – it all sounds good but what do you really want to accomplish in your organization? Merely listing ITIL value statements or buzz words is not sufficient. How will your organization change as a result of ITIL adoption?
Without a vision, the organization won’t understand what they are trying to accomplish. ITIL processes may be implemented but most likely, the organization will not change and the value statements that you've heard about will never become a reality.
Below are the top 5 reasons to create a vision for an ITIL initiative.
1.) A clear direction is needed to focus the organization on achieving the goals. A vision will serve as a reference point for decisions.
2.) It helps to clarify the value proposition for the implementation. It answers the “Why” question. Why should the organization focus on ITIL?
3.) It will help your customer to understand what IT is trying to accomplish. With an ITIL initiative, the IT Service Provider organization is changing. Defining and communicating the vision will help to garner customer support.
4.) It provides staff with a compelling reason to change how they work. If members of the team understand the vision and the value proposition, they are more likely to adopt the required changes.
5.) Understanding the vision will allow for the development of supporting strategies, goals, objectives, and action plans. It provides a foundation for the initiative.
If your organization is just getting started with ITIL, taking the time to develop and understand the vision will provide a solid foundation for your initiative. If your initiative is already underway, it is beneficial to step back and examine if you are achieving the anticipated results. If not, consider defining a vision and re-evaluating the direction.
ITIL® is a Registered Trade Mark of AXELOS Limited