“Culture eats strategy for lunch” – Author Unknown
This quote rings true not just for Information Technology Divisions but for every type of department or business. Organizations have their own culture but there are sub cultures that exist as well. I.T. attracts a unique set of individuals and therefore, often has a sub culture unique to the division. If the I.T. organization doesn't have a culture that supports service and execution, how will they achieve the strategy that has been defined and effectively support the business?
Approximately 70% of I.T. projects fail due to cultural or change related issues. It is a staggering number. If the I.T. team isn’t performing as expected, it may be time to evaluate how the culture of the organization is affecting performance. Symptoms of cultural issues may include project delays, budget overages, end user complaints, system availability challenges, and increased employee and department tensions - as just a few examples. It may “feel” as if it takes a lot of leadership effort to get something done or to keep customers happy.
Culture takes time to change. This is true but if we don’t define the desired culture and begin to work toward the goal, progress will be non-existent. Often I.T. organizations update or define a vision and strategy for the division annually. Culture and change management plans should be included in this process. Every I.T. initiative should subsequently include actions associated with supporting the defined culture.
You can change the culture of the I.T. organization. Take the first step. Ask a third party to assess the culture of the organization. You may be surprised at the results. Sometimes a few simple actions can result in dramatic improvements.
Assessing the culture is an important step in transformation. The results can provide insights into how to influence change in the organization.
At AdOPT, we are transformation consultants focused on strategy, innovation, process, and culture to increase effectiveness, improve efficiency, and optimize costs. Discover how a cultural assessment can help you to understand how the work is really done in your organization and how to influence change. Ask us about conducting a cultural assessment and take the first step to achieve the expected return on your initiative. Email us at email@example.com or by calling 520-591-2427.